Privacy Policy
This privacy policy outlines how Our Space Ltd obtains, holds, uses, and discloses personal data and how we protect it.
Our Space Ltd is committed to only holding personal data that is accurate, adequate, relevant, and not excessive. This policy provides further details on how we do this, along with details on how to contact us if required.
Collection and Use of Personal Data
Our Space Ltd collects personal data for specific reasons, including:
To enable us to perform our contractual responsibilities for support services and/or project delivery.
To enable us to provide quotations for products and services.
To enable us to process orders for products and services, including delivery.
To send informative and relevant marketing messages about our products and services.
Personal data is processed in relation to points 1, 2, and 3 under the basis that processing is necessary for the performance of a contract or to take steps towards entering into a contract. For point 4, personal data is processed on the basis of legitimate interest for existing Our Space Ltd customers. A customer is defined as an individual or organisation that has had a transaction with Our Space Ltd within the last 24 months. For any other organisations, personal data will be processed based on consent.
Occasionally, Our Space Ltd may process personal data that is shared, loaned, or acquired from third-party organisations. In these circumstances, we ensure that the data can legitimately be shared and that the appropriate legal basis for processing is applied in line with any preferences expressed by the data subject.
You have the right to opt out of receiving any marketing material from Our Space Ltd by selecting the unsubscribe link in any marketing email or by emailing us at [email address] to request removal from future marketing communications.
To carry out the above activities, we may need to share your data with relevant third parties, including:
Suppliers to process quotations for products and services.
Vendors to raise support incidents and requests.
Third-party support organisations where Our Space Ltd outsources elements of support or acts on the customer’s behalf.
Marketing partners for the purpose of executing Our Space Ltd marketing campaigns.
Please be assured that Our Space Ltd will never sell or lease personal data to third-party organisations for direct marketing purposes.
Types of Data We Collect
The types of personal data we may collect include:
Personal details, including name, job title, email, telephone number, and address.
IP address, if required for resolving support issues or during project delivery services if our services are connected to your remote working environment.
Our Space Ltd will only collect relevant personal data required to provide our services. Normally, this data is obtained directly from you, but we may occasionally use third-party marketing services. Where this is the case, we ensure that the third party holds the correct permissions for your data to be used for the intended purpose.
Retention and Deletion Policy
Our Space Ltd is committed to ensuring that your data is protected. We implement appropriate security measures to prevent unauthorised access.
We retain your data for an appropriate period to continue providing our services or until such time you withdraw your consent (if consent is the basis for processing). All information you provide to us is stored securely. Payment transactions may be undertaken by third-party service providers and will be encrypted using industry-standard SSL technology.
Although we make every effort to protect the personal information you provide, transmission of data over the internet is not completely secure. Once we receive your information, we apply strict security procedures to prevent unauthorised access.
Third-Party Websites
Our website may contain links to third-party websites. This privacy policy only applies to personal information collected through our website. We are not responsible for personal information collected by third parties. You should review their privacy policies before submitting personal data.
Cookies
Our website uses cookies to enhance user experience by remembering browsing preferences. For detailed information on the cookies we use, please refer to our Cookies Policy. By continuing to use the website, you agree to our use of cookies as described in our Cookies Policy.
Where We Store Your Personal Data
Any information you provide is securely stored on servers accessed through third-party suppliers. We choose providers committed to GDPR compliance. Where possible, we store personal data within the UK or EEA; however, some data may be processed outside these regions.
Email Newsletters
If you sign up for our email newsletters, we will store your email address within our email marketing platform. Your email will remain in our database until you request removal. Each email includes an unsubscribe option.
Third-Party Data Processors
We may store your data on third-party servers or use services that process personal data on our behalf. These third parties comply with GDPR regulations.
Named third-party providers and their respective privacy policies include:
Google (Privacy Policy)
LinkedIn (Privacy Policy)
Facebook (Privacy Policy)
Hotjar (Privacy Policy)
Capsule (Privacy Policy)
Xero (Privacy Policy)
Microsoft (Privacy Policy)
Campaign Monitor (Privacy Policy)
TSO Host (Privacy Policy)
Data Breaches
In the event of a data breach, we will report it to the Information Commissioner’s Office (ICO) and affected individuals within 72 hours of identification.
Your Rights
You have the right to request details of the personal data we hold about you. To make a request, please contact [email address].
If we process data on your behalf as a data processor, this is covered by a separate Data Processing Agreement (contract). Please contact [email address] for more information.
Changes to This Privacy Policy
Any changes to this policy will be published via the Our Space Ltd website. It is recommended to check our website regularly to view the latest privacy policy.
Contact Us
If you have any questions regarding this privacy policy, please contact:
Our Space Ltd
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation. If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization. In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.